Shipping

This page explains how May-London processes and delivers orders.

Delivery destinations and charges

Available delivery destinations, delivery methods and shipping charges are shown at checkout based on the delivery destination and order details.

Please review the delivery information and total order amount before completing your purchase. Free-shipping offers apply only when the conditions displayed with the offer are met.

Order processing

Orders are prepared after payment has been confirmed. Processing may include order verification, product preparation and handover to the carrier.

Processing time is separate from carrier transit time. Weekends, public holidays, unusually busy periods and payment verification may affect dispatch.

Delivery estimates

Any delivery estimate shown before purchase or with the order is an estimate unless a guaranteed delivery date has expressly been agreed.

Carrier disruption, severe weather, public holidays and customs procedures may affect delivery times. These circumstances do not remove statutory rights relating to late or undelivered goods.

Where applicable consumer law sets a maximum delivery period and no different period has been agreed, that legal requirement applies.

Dispatch and tracking

Where tracking is available, tracking information is provided after dispatch.

Tracking may take time to update while the carrier receives and scans the parcel. A dispatch notification confirms that the order has entered the shipping process and does not by itself confirm delivery.

Delivery details

Customers should ensure that the recipient name, delivery details, postcode and any delivery instructions are complete and accurate before placing an order.

Changes may not be possible once processing or dispatch has started.

Separate shipments

Items from the same order may be dispatched separately and may arrive on different days. Where available, separate tracking information will be provided for each parcel.

Missed or unsuccessful delivery

If delivery cannot be completed, the carrier may provide instructions for redelivery or collection. Parcels that are not collected may be returned to the sender.

Refusing delivery or failing to collect a parcel does not by itself constitute notice of cancellation.

International delivery and customs

Where international delivery is available, customs procedures may extend delivery times.

Any taxes, duties or import charges payable by the customer will be disclosed before purchase where required by law.

Lost or undelivered parcels

For delivery arranged by us, responsibility for the goods remains with us until they are received by the customer or a person nominated by the customer, other than the carrier, except where applicable law provides otherwise.

A tracking status showing delivered does not remove customer rights if the goods have not actually been received.

Damaged, incorrect or incomplete orders

Goods that arrive damaged, are incorrectly supplied or are missing from an order remain subject to statutory rights. Use the Contact page so the issue can be investigated and an appropriate remedy provided where required.

Returns

Eligible change-of-mind returns may be requested within 14 days after delivery. Full conditions are set out on the Returns page.

Consumer rights

Nothing on this page excludes or restricts mandatory consumer rights.